Service Levels


  • Turnaround time: ASAP

  • Data recovery begins upon receipt of your storage device—365 days of the year, including nights, weekends and holidays.

  • Status is provided within 3 hours of receipt.

  • Our team will work around-the-clock until your data recovery job is complete.


  • Turnaround time: 1-2 Business Days

  • Fastest Standard turnaround time in the industry.

  • Completed during regular business hours.


  • Turnaround time: 5-7 Business Days

  • An economical service option offering job completion during regular business hours.

Data Delivery Options

Physical Media

All recovered data is transferred onto a new external hard drive and shipped.


Online Delivery via secure data transfer

Your most critical files can be downloaded immediately after data recovery is completed via our secure FTP site. Ask your Data Recovery representative for details.